Please make sure to start the charging session in app, before plugging in the charger to your car.
This is a step-by-step guide on how to book a charging sessions on the Arnold Clark Charge network.
Open the Arnold Clark app, if you've yet to download the app you can do so via the App Store or Google Playstore. If you have already, login using your details.
In app, click on the 'My Charging' tile or 'Charge' in the navigation and select 'Pre-book a charging session' (the price per kWh is shown here) and choose which vehicle to charge.
You can choose a previous location or find one on the map.
Select charge point connector and the duration of your charge. Then choose the date and time of your charge.
After confirmation, your booked session details, will be visible on the dashboard under 'My Booked Sessions.' If you require to edit your booking, you can do so up to 30 minutes before your booking, otherwise you can cancel and re-book.
You will be assigned a charger before your charging session. This can be found under 'Current charging session'.
You can only book a charging session up to seven days in advance of the charging day/time.
Please park in your assigned charging bay as shown in the app**. You can start charging up to 10 minutes early if the bay is free. If you need any help, our friendly on-site staff are happy to assist.
Open the Arnold Clark app and select 'Start charging session'.
Pay for your charge via the app using Apple Pay or by entering your card details.***
Plug the connector into your vehicle and the charging session will start.
You can view your current charging session in the app, or by scanning the QR code on the screen of the charger. Simply click on 'End charging session'*** and safely remove the charger connector when you are finished and place charger on stand.
You can view your receipt and summary of your charging session in app.
If you have any problems with the charging unit please call us and quote the charger ID on the unit.
Charging for the first time? Motability customer requiring assistance? Get in touch with our friendly team by emailing beforehand via email or contacting the branch directly.
To explore the safe use of charging whilst using our network, please view here.
Yes, there is no need to wait for a charger to become available if you pre-book a charging session via the app.
You can find all Arnold Clark Charge sites in the app via the My Charging home screen. There is a map which shows the location of all our chargers.
You can book a charge up to seven days in advance. You can also turn up and book while on site, but we would recommend booking in advance to guarantee your slot.
Simply download our Arnold Clark app and sign-up, pre-book a charging slot at a location convenient for you, then start your charge through the app, plug in and charge.
All of our chargers are ultra-rapid chargers with a maximum charging rate of up to 150kW.
At every site we'll have both CCS and CHAdeMO charger connectors.
Arnold Clark Charge is Arnold Clark's UK-wide ultra-rapid charging network.
Arnold Clark Charge is available to Arnold Clark app customers, simply download the Arnold Clark app and sign up to Charge.
We aim to have all of our charging sites accessible 24 hours a day, seven days a week, but in the meantime, you can check the charger opening times directly within the app.
Call the branch ahead of time and we can provide you with any assistance you need. If you would prefer, you can email us on charge.assistance@arnoldclark.com.
Pop into the branch during opening hours and our friendly staff can help.
You can cancel and rebook at any time.
You can book a 20-minute, 40-minute or 60-minute charge.
No, at present you can pay for your charge via the Arnold Clark app.
Yes, if your van has CCS or ChAdeMO charging capability and is fully electric, you can charge your electric van with us.
No, there is no overstay charge at present, but please be mindful of other bookings that may be booked after you.
Don't worry if you miss your session. If you can please cancel the session ahead of time.
No you won't be.
Yes, you can view your charging history via the app (on the My Charging dashboard).
You can start your session up until the session slot time ends.
No, your charging session will not automatically stop. Please be mindful of others that might be booked on after you.
You pay for your charge via the Arnold Clark app, if you have any issues with payment please pop into the branch.
The tariff is 55p/kWh for Arnold Clark app customers. There is no connection fee or minimum fee.
Currently, only battery electric vehicles are eligible to use the network.
At our branches you can use our complimentary wifi on-site. Please ensure you accept the terms and conditions when connecting.
All of our branches have complimentary wifi, coffee, toilets and seating areas in-branch which users are welcome to use, some of our sites also serve food in our Cafe 1954s.
The pre-authorisation will be automatically refunded, the amount of time this takes will depend on your bank provider.
You can book a charging session up to seven days in advance. Alternatively, you can turn up and book a session but charging bays will be subject to availability.
Every car will have a maximum DC charging rate. Charging speeds can be impacted by many factors such as your cars charging capability, car charging limitations, as well as charging conditions and the DC charging curve (you can learn about the DC charging curve here - www.arnoldclark.com/electric-cars/resources). Please note, our units will display a "Vehicle limits" icon, this means the vehicle is dictating the maximum charging speed.
Yes, you can check the status of future sites by visiting www.arnoldclark.com/charge.
*Our charging network is only available to anyone who downloads the Arnold Clark app and signs up to Charge.
**Please note, your assigned charging bay may change, please check the app for the most up to date information.
Upon payment confirmation, a pre-authorisation will be temporarily held to ensure sufficient funds. The correct amount will be charged after your session. The pre-authorisation rate is displayed in the app.
***Your charging session will not automatically stop at the end of your booking slot. Please be mindful of others that may have booked the charger immediately after you.
