Please click a topic for more information.
To search for a car, simply enter the make (and model, if you like) on our homepage and click 'SEARCH' to see all relevant cars. You can then refine the options at the side of the page, and search by engine size, colour, body type, age, mileage and lots more.
You can get back to our homepage at any point by clicking on the Arnold Clark logo. You can also access a car search by clicking 'Cars' from our top menu.
Hopefully we've made it relatively clear! Use the dropdown menus at the top right hand side of every page to access all the key parts of the website.
Please let us know! Contact us with as many details as possible and we'll look at fixing the issue.
Click on any car to find out more about it, and, from this page, you can call the branch or select 'Enquire now' to let us know you're interested and would like to find out more.
If you want to continue browsing but save the car for later, click 'Add to Shortlist'.
This is your personal Arnold Clark showroom, allowing you to save any cars on the website that catch your eye and view them again later.
To start adding vehicles to your shortlist, click the 'Shortlist' icon when looking at a particular car - it should turn red like so: 
You can access your shortlist at any time by clicking on the shortlist icon 
in the main page header. You can add as many cars to your shortlist as you like.
From your shortlist, you can also compare up to four cars, remove cars if they're no longer of interest and share a link of your shortlisted cars.
When you log in to your Arnold Clark account, any cars in your shortlist will be automatically saved to your account so you can view them at any time, from any device.
If you can't find the answer to your question in our About Us section, or in our Blog, please contact us and we'll do our best to answer your question!
You can call the number displayed next to the car and speak to the branch. To send an enquiry to our helpful sales team, click 'Enquire now' next to any car, or 'Enquire' from the Shortlist page.
Someone will get in touch within 60 minutes during our office opening hours (9am until 9pm Monday to Thursday, 7pm on Friday and 5pm at the weekend).
If you've enquired when our office is closed, one of our team will get in touch between 10am and 11am the following day.
Yes! Once you've found the car you like, you can call your local branch - or submit your enquiry and we can arrange an appointment for you to test drive the car.
At any time, you can click 'Branches' in our top menu and you'll get to our dealer search. Enter your location to see a list of dealerships close to you.
Every dealership page has contact details, a full address and a map (just click 'See map and directions').
Yes! We can deliver a car to a branch closer to you or, if you live within a 30 mile radius of the branch we can deliver it straight to your door.
When you are completing your vehicle sale with us, you will be asked to create an Arnold Clark account to allow you to securely view and sign your order documents. You can also create your Arnold Clark account when you are checking in for your service or MOT appointments.
You will be able to create an Arnold Clark account on our website when browsing for your next car.
On ArnoldClark.com:
You can log into your account when browsing ArnoldClark.com by selecting the 'User' icon in the main header and following the steps to log in.
On the Arnold Clark app:
You can log into your Arnold Clark account from our mobile app by selecting 'Login' from the app navigation bar and following the steps to log in.
When accessing my dashboard:
Once you have received an email to let you know there is a task waiting for you in your dashboard, click the link and follow the steps to log in.
When completing a service or MOT booking:
When completing a service or MOT booking online, you will be asked if you want to log in to your account after entering your vehicle registration details. Click 'Sign in to my account' and follow the steps on screen to log in.
When completing online check-in for a service or MOT booking:
You will be sent an email or SMS to let you know you can check in online for your service or MOT booking. When you click on the link, you will be asked if you want to log in to your Arnold Clark account.
If you have a problem with your Arnold Clark account or would like to give us some feedback, please email customer.accounts@arnoldclark.com.
You can reset your password by selecting 'Forgot password?' from the login page (if you are not already logged in), or 'Reset your password' in the account management menu if you are logged in to your account.
If you'd like to change the email address associated with your account, please contact customer.accounts@arnoldclark.com.
If you would like to delete or deactivate your Arnold Clark account, you have the right to do so at any time. Please contact customer.services@arnoldclark.com from the email address of the account specified for deletion.
Please note: Deleting or deactivating your account will not change your communication preference choices and data will still be retained in line with our Privacy Policy.
No, you do not need an appointment to visit any of our showrooms - simply check our opening hours and come to your chosen dealership any time it is open. Our friendly sales staff will be happy to help you with any enquiry.
You will, however, need an appointment for any servicing or maintenance work to be carried out on your vehicle. Book online now.
This will depend on the requirements from your car finance company. Generally some identification and proof of address will be required; other than these requirements it is at the discretion of the finance company and subject to your personal status. Don't forget your driving licence! When you visit your local dealership, our sales staff will guide you through the exact requirements for your agreement.
Yes we do. To get a true exchange value for your current car, please visit www.arnoldclark.com/sell-my-car. Part exchange is a great way of making your new car purchase even more affordable.
Yes! We can deliver a car to a branch closer to you or, if you live within a 30 mile radius of the branch we can deliver it straight to your door.
Details on CO2 emissions are listed next to every car on our site. Most manufacturers are becoming aware of their responsibilities to the environment, and many new cars have lower emissions than previous models. Remember, keeping your car in good condition, with regular servicing, helps lower your CO2 emissions. Find out what a car service includes, or book a service online.
You simply need your debit or credit card (to pay the initial deposit) and your driving licence, as a form of identification.
You will be reconsidered - the decision to provide finance is based on an individual's circumstances, the vehicle in question and the nature of the deal - so a refusal in the past doesn't mean you will never be accepted in the future!
That doesn't necessarily mean you won't be able to arrange a finance deal with us. We work with more than 20 lenders to find the right finance package for everyone.
Please do make our team aware if you know you have a poor credit score - it means we can find the right finance option more efficiently. Speak to one of our Sales Staff for more information.
That doesn't matter. We can advise you on the ideal time to change your car - pop into a branch and speak to one of our Sales Staff. We also have lenders who can underwrite this type of finance, normally offering a Personal Loan facility based on your credit score and not on the vehicle.
We offer a range of finance options - our Sales Staff at your local dealership will be able to explain what options you have in more detail. Some of the ways you can finance your car with us are through:
You will usually pay an initial deposit, followed by monthly payments. At the end of your payments, a final payment remains. You can either pay this in order to buy the car, part exchange for a new car or hand the car back.
You take control of the car for a contractual period. You make fixed monthly payments and when the contract expires you return the car, or take out a new contract on a new vehicle.
Remember: You will also have to agree an approximate mileage estimate at the beginning of both your PCP and PCH contract - don't worry if this changes during the agreement, just let us know and we can adjust it.
You normally pay a deposit and then monthly payments, which are set by you. Once the final payment is made, the HP contract ends - and you own the car
Visit our car finance page to find out more.
All our nearly new and used cars come with a 60-day Arnold Clark warranty as standard.
Our nearly new cars will be sold with the remaining balance of any manufacturer warranty.
Additionally, we also offer our extended warranty package, Autocare, which is an affordable way to cover you against the unexpected breakdown of the most expensive mechanical and electrical parts of your car.
The manufacturer will provide the warranty on a new car, and they typically last 3 years, although some may last as long as 5 or even 7 years.
You can also pay a little more and get a Manufacturer Extended Warranty. The length and scope of the warranty is determined by the manufacturer, and will vary.
A lifetime warranty will cover you for an unlimited time, and for up to 100,000 miles - so they could last the lifetime of the car. These warranties are currently offered by Vauxhall.
Of course! Arnold Clark has a comprehensive insurance department, and with access to over 20 leading Insurance Companies, will provide you with a highly competitive car insurance quote. Visit our insurance section for full details.
Yes! Visit our service booking page and enter your registration so we can look up your car details. Reserve a time slot online at a service centre of your choice. You don't need to pay anything now. Book a Value Service, Manufacturer Service (fully approved by 26 different manufacturers), MOT, tyre fitting or a general maintenance appointment.
At Arnold Clark, we're always trying to make things easier for our customers, and we do our best to provide alternative transport when we can. However, we can't always guarantee a courtesy car at every branch, and it will depend on availability. Your local servicing advisor will be able to give you full details.
You'll be able to find your nearest branch for servicing by searching for your local branch, then clicking 'More details' and checking whether they offer a servicing and repairs service.
For accident repairs, you can view a full list of all 34 of our accident and repair centres in the UK. Each centre is staffed with highly trained mechanics, technicians, spray painters and panel beaters, all of whom are committed to repairing and protecting your car.
Yes - you can view them here.
We know how important it is to take care and protect your new car. That is why we have a great range of products designed to give you peace of mind, just in case the worst happens. Visit our Complete Aftercare pages for full details.
Drivers must be 23-24 years (up to a standard car group e.g. Vauxhall Astra or a Group B van e.g. Ford Transit Short Wheel Base). A young driver supplement may be payable at certain branches. Drivers must be 25 or over for all other vehicle groups.
Drivers over 75 may be asked to provide medical proof. For further information please contact the rental reservations department on 0141 237 4374.
Vehicles may be booked by category only. Unless availability of a specific model has been formally confirmed, Arnold Clark only guarantees the category reserved. Not all car groups and models may be available at all Arnold Clark locations.
Yes. We are quite happy to have a vehicle dropped off at a different car and van rental location from where it was hired. There will be an additional charge for this service.
For more rental help topics, please visit our Arnold Clark Car & Van Rental website.
Simply visit the Motability website to find out if you're eligible for the scheme.
We've got some excellent Motability deals, many with NIL advance payment. View them here.
We are always very keen to help. Please contact your local branch in the first instance. If you would prefer to speak with our customer services team, you can contact them here.
Our customer services team are on hand to help with any issues you may have. You can call them on 0141 648 1088, or email them by filling out our online form.
Our aim is to offer genuine value for money and provide customer service of the highest level. Our customers have given us a 94% satisfaction score, but we're always striving to improve. We have highlighted individual branch ratings in our dealer section - five star service at every branch is our goal.
You can contact our customer services team directly by filling in our online form.
Our human resources department will be able to provide you with any help or guidance that you may need. You can contact them on 0141 648 1390 in Scotland, and 0161 872 5551 in England.
If you have a query or complaint please speak to your local branch first.
Arnold Clark
Customer Services Department
454 Hillington Road
Glasgow
G52 4FH
Telephone:
0141 648 1088
Contact us on Twitter:
@ACHelpTeam