These Terms and Conditions apply to the Arnold Clark Rewards programme (Programme) associated with your Arnold Clark app account (App Account) and govern the relationship between Arnold Clark Automobiles Limited, a company incorporated in Scotland with company number 036386 whose registered office is at 454 Hillington Road, Glasgow, G52 4FH (“Arnold Clark”, “we” or “us”) and you in respect of your membership of the Programme. Use of the Programme will constitute confirmation that you have read and agree to these Terms and Conditions. You must therefore read these Terms and Conditions carefully. If there is anything you do not understand, please contact app.feedback@arnoldclark.com.
In order to enrol in the Programme, you must have purchased a vehicle from Arnold Clark on or after 21st October 2019, still own that vehicle at present, and have an active Arnold Clark account on our Arnold Clark app. You must opt in via the app in order to be eligible. For the avoidance of doubt, the following customers are excluded from the Programme and any rewards associated with it: (1) customers who transact with us but do not own a car purchased from Arnold Clark on or after 21st October 2019 and still own the vehicle; (2) Arnold Clark charge customers; (3) business purchase or order customers; (4) Arnold Clark Vehicle Management customers; (5) rental customers; (6) aftersales customers; (7) Bumblebee customers; (8) Central Car Auctions customers; (9) Assure Alarms customers; (10) Arnold Clark Insurance Services customers; (11) Arnold Clark Finance customers; (12) ID Computer Software customers.
If you no longer own any vehicle on your App Account, it is your responsibility to remove it from your App Account. If you continue to redeem rewards after you no longer are the owner of any vehicle on your App Account, we reserve the right to terminate your membership to the Programme immediately and without penalty.
We work with many third parties to provide you with a range of different rewards. All rewards are subject to availability and the standard terms and conditions, booking conditions or conditions of carriage of the partner. All vouchers can only be used once, unless otherwise stated. Rewards cannot be transferred, bought, sold or in any way traded and must be claimed and fulfilled by you. We do not accept any responsibility for lost rewards. We shall not be liable for any goods or services provided by the partner or any act or omission of the partner, save as required by law. To the fullest extent permitted by law, Arnold Clark excludes any liability in relation to the rewards redeemed except where caused by Arnold Clark's negligence.
By accessing a reward through your App Account, you acknowledge that it is your responsibility to review the relevant partner's terms and conditions before entering into any transaction with that third party.
Your membership to the Programme does not have an expiry date, however rewards selected by you to redeem may expire after they have been issued and not redeemed after a certain timeframe as specified in the partner's terms and conditions. It is your responsibility to ensure that you have validly claimed all rewards before they expire. Expired rewards cannot be redeemed or reinstated to your App Account.
You may opt out of the Programme via your App Account at any time. To opt out, please contact customer support at app.feedback@arnoldclark.com Despite still being eligible, once you opt out, you must actively opt in again to restart your membership to the Programme.
If you opt out, you will lose the right to redeem any rewards that are unused at the time of cancellation. If you restart your membership, your previously unclaimed rewards may no longer be available to you.
If you are in breach of these Terms and Conditions and/or if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us, your App Account or your participation in the Programme, or if you supply false or misleading information to us, we may:
(i) Suspend your right to redeem rewards; and/or
(ii) Terminate your membership to the Programme.
The rewards provided via your App Account are provided without any guarantees, conditions or warranties to their accuracy. To the extent permitted by law, we, and any third parties connected to us hereby expressly exclude:
(i) All conditions, warranties and other terms which might otherwise be implied by statute
(ii) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the App Account, any websites linked to the Programme and any materials posted on it, including without limitation, any liability for:
Nothing in these Terms and Conditions excludes or limits our liability for: (1) death or personal injury caused by our negligence; (2) fraud or fraudulent misrepresentation; or (3) any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
Arnold Clark is not responsibly for the validity of rewards, and if there is an issue, we cannot be held liable for any losses incurred. We have no control over the content of any third party website or resource with whom you engage to claim a reward, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
We reserve the right to amend these Terms and Conditions from time to time. Please check these Terms and Conditions regularly to ensure that you understand the up-to-date terms that apply in relation to the Programme. For any significant changes to these Terms and Conditions that will materially impact you or if we choose to discontinue the Programme or membership, we shall provide you with 2 weeks' written notice.
These Terms and Conditions are governed by Scots law. This means that any dispute or claim arising out of or in connection with these Terms and Conditions and/or the membership (including non-contractual disputes or claims), will be governed by the laws of Scotland.
Each party irrevocably agrees that the courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions or its subject matter or formation.
Arnold Clark Automobiles Limited, a company incorporated and registered in Scotland with company number SC036386 whose registered office is at 454 Hillington Road, Glasgow, G52 4FH.
The title of the competition is Arnold Clark Rewards.
For the avoidance of doubt, payment of the prize to the winner is subject to the following conditions: completion of the vehicle purchase, taking delivery of the vehicle as stated on the initial signed order form, demonstrating to the Promoter their continued ownership of the vehicle, supply to the Promoter of payment details and responding to the request for proof of ownership and payment details after 30 days of being contacted.
The prize winner will be drawn monthly from all entries received by the Promoter. All entries received from 19th January 2024 (the “Opening Date”) are automatically entered into each monthly draw, excluding winning entries from any previous monthly draws from the Opening Date of the competition.
One winner will be randomly selected by the Promoter once each month from the Opening Date until 18th January 2026 (the “Closing Date”), with the exception of August 2024 where two winners will be selected. The unique app account ID number of each entry will be collated by the Promoter and the winner selected at random from the list of eligible accounts. No other personal data relating to customers will be collated prior to a winner being randomly selected. The Promoter will use a randomiser which will produce a winner at random from the total number of entries.
A previous competition was run from 14th September 2023 to 31st January 2024 by the Promoter. If a Rewards Member had opted in for this previous competition, they will be automatically entered into the current competition (which commences on the Opening Date) unless they contact the Promoter and request to be removed.
The competition will run from 09:00am on the Opening Date.
To enter the competition, customers must have an Arnold Clark app account and must opt in tointo the competition via the app. Customers must have also completed and signed the Promoter's vehicle order agreement and be able to demonstrate to the Promoter present proof of ownership of the eligible vehicle. Customers must have purchased a vehicle from the Promoter from 21st October 2019 onwards to be eligible to enter the competition.
By entering the competition, you are agreeing to be bound by these terms and conditions.
Subject to fulfilling the conditions set out above, any customers who have purchased a vehicle by cash or finance and who can demonstrate to the Promoter present proof of ownership of the vehicle are eligible.
Notwithstanding the inclusions above, business or fleet customers, customers who purchased their vehicle directly from the vehicle manufacturer or other third party, and Motability customers are not eligible for the competition.
If a winner has more than one vehicle linked to their account, they will receive the prize (following proof of ownership) based on the highest value eligible vehicle registered to their Arnold Clark app account up to a maximum value of £30,000.
If your vehicle registration number is selected by us as a winner, this vehicle will then be removed from the draw and you will not be eligible to win any further prize based on that vehicle registration number in this competition. If you have purchased another vehicle within the required timescales stipulated above, this vehicle registration number will also be included within the draw.
The prize is the basic vehicle price of the vehicle (less any discount) as stated on the signed vehicle order agreement, up to a maximum of thirty thousand pounds sterling (£30,000), and is subject to the vehicle purchase (for the same make, model, vehicle registration number) being completed/delivered and, on request, the customer demonstrating current proof of ownership of the vehicle on request. Where the winner has taken the vehicle on a Personal Contract Hire agreement, the prize will be restricted to the value of the lease payments made, or to be made, over the course of the initial lease term.
The prize does not include any other sums paid by the customer for any other services or optional extras selected.
The prize is supplied by the Promoter.
The prize is not negotiable.
The prize will be paid to the winner via bank-to-bank transfer to a UK bank account.
The Promoter will contact the winner personally as soon as practicable using the contact details provided by the customer via their Arnold Clark app account.
The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter may publish the surname and city of major prize winner and, if applicable, their winning entry on the Promoter's site and/or social media channels after the winner is notified.
The winner will be asked if their names and images can be used in any publicity materials, however the winner have the right to object. If the winner consents, their image can be used by the Promoter for three years before it is deleted.
If the winner objects to their surname, city and winning entry being published or made available, the winner must contact the Promoter via app.feedback@arnoldclark.com. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
If a customer wishes to opt out of the competition after initially opting in, the customer can email app.feedback@arnoldclark.com to request to be removed from the competition.
Winner will be notified via the Arnold Clark app alongside an email confirming the winning entry. The Promoter will also attempt to contact them via phone. The prize may not be claimed without a valid confirmation email.
The prize may not be claimed by a third party on your behalf unless otherwise agreed by the Promoter.
The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 30 of days of initially being contacted by the Promoter, the prize will be no longer be offered to the winner. For the avoidance of doubt, any prizes not claimed by the winner within the specified timeframe will no longer be available to the winner or by any entrants to the competition.
The Promoter does not accept any responsibility if you are not able to take up the prize.
Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
The Promoter will process your Arnold Clark app account ID number in order to randomly select a winner of the prize. If you win the competition, the Promoter will use your Arnold Clark app account ID number to identify and process your name, email address and/or telephone number for the purposes of contacting you. The Promoter will also process your bank account details in order to provide you with the prize.
The Promoter will only process your personal information as set out in the cookies. Any personal data relating to the winner or any other entrants will be used solely in accordance with the UK data protection legislation and will not be disclosed to a third party without the entrant's prior consent.
If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the competition.
The Promoter reserves the right to hold void, suspend, cancel, or amend the prize competition where it becomes necessary to do so.
These terms and conditions shall be governed by the laws of Scotland, and the parties submit to the exclusive jurisdiction of the Scottish courts.
You acknowledge and agree that whilst the Promoter uses reasonable endeavours to ensure the accuracy of the information provided within the Arnold Clark app, the Promoter provides no guarantees that the information at all times is accurate or complete and is not liable for any inaccuracies with any information displayed on the app. The Promoter at its entire discretion may amend or update the Arnold Clark app as is necessary if any such inaccuracies occur to rectify the issue.
In these terms and conditions “Arnold Clark” means Arnold Clark Automobiles Limited, a company incorporated under the Companies Acts, with registered company number SC036386 and havings its registered office at 454 Hillington Road, Glasgow, Scotland, G52 4FH.
The prize draw closed on the 29th January 2025, and the winners were: Laura, Melanie, Kimberley, Liam, Mackenzie, Jacqueline, Dawn, Louise, Mehmood, Patricia, Lee Anne, Shami, Andrew, Chrisopher, Andrew.
In these terms and conditions “Arnold Clark” means Arnold Clark Automobiles Limited, a company incorporated under the Companies Acts, with registered company number SC036386 and havings its registered office at 454 Hillington Road, Glasgow, Scotland, G52 4FH.
The prize draw closed on the 14th February 2025, and the winners were: Nimmala, Kevan, Ben and Andrew.
In these terms and conditions “Arnold Clark” means Arnold Clark Automobiles Limited, a company incorporated under the Companies Acts, with registered company number SC036386 and havings its registered office at 454 Hillington Road, Glasgow, Scotland, G52 4FH.
In these terms and conditions “Arnold Clark” means Arnold Clark Automobiles Limited, a company incorporated under the Companies Acts, with registered company number SC036386 and having its registered office at 454 Hillington Road, Glasgow, Scotland, G52 4FH.