Product Genius Onboarding Survey

Managers to complete with new starts or movers details:

Please indicate if employee is a new start or mover

Their employee ID

Their name

Please indicate what level of Product Genius from the drop-down

Branch

Introduction

Please check the following:

Is their role set correctly on TMS?

Yes No

If no change using My People dropdown within TMS or email tmssupport@arnoldclark.com

Is their '@arnoldclark.com' email address setup and working?

Yes No

If no please log a ticket for this on Halo.

Compliance

Has the Product Genius completed the following:

Company Induction on ACE learning?

Yes No

If no, they must complete immediately on ACE.

Health and Safety induction and paperwork completed and submitted to safety support?

Yes No

This must be competed immediately. Manager must make Think Customer chairperson aware.

Resources

Check the Product Genius has received the following:

Swipe card?

Yes No

If no contact wages.

Correct uniform and badge?

Yes No

Please email the Procurement Department: procurement.department@arnoldclark.com.

Have access to a shared device (the branch should have 1 iPad between 2).

Yes No

Please log a ticket for this on Halo.

Systems

Does the Product Genius have access to the following systems:

CitNow access?

Yes No

Manager must action immediately.

Cisco phone login?

Yes No

Please log a ticket for this on Halo.

Call management system.

Yes No

Manager must action immediately.

Key cupboard/keywin?

Yes No

Manager must action immediately.

Do they have access to the Vehicle Journey System with correct Product Genius permissions?

Yes No

Please log a ticket for this on Halo.

Access to the Product Genius Community Channel?

Yes No

Contact genius.mentor@arnoldclark.com immediately.

Product Genius

Sales joiners and movers checklist

Introduction

Compliance

Resources

Systems