At Arnold Clark, we're committed to providing an easy and seamless experience for our electric vehicle customers.
Yes, there is no need to wait for a charger to become available if you pre-book a charging session via the app.
You can find all Arnold Clark Charge sites in the app via the My Charging home screen. There is a map which shows the location of all our chargers.
Call the branch ahead of time and we can provide you with any assistance you need. If you would prefer, you can email us on charge.assistance@arnoldclark.com.
You can book a 20-minute, 40-minute or 60-minute charge.
You can book a charging session up to seven days in advance. Alternatively, you can turn up and book a session but charging bays will be subject to availability.
No, at present you can pay for your charge via the Arnold Clark app.
No, there is no overstay charge at present, but please be mindful of other bookings that may be booked after you.
You pay for your charge via the Arnold Clark app, if you have any issues with payment please pop into the branch.
The tariff is 55p/kWh for Arnold Clark app customers. There is no connection fee or minimum fee.
The pre-authorisation will be automatically refunded, the amount of time this takes will depend on your bank provider.
No, you won't be.
All of our chargers are ultra-rapid chargers with a maximum charging rate of up to 150kW.
At every site we'll have both CCS and CHAdeMO charger connectors.
Pop into the branch during opening hours and our friendly staff can help.
You can start your session up until the session slot time ends.
No, your charging session will not automatically stop. Please be mindful of others that might be booked on after you.
At our branches you can use our complimentary wifi on-site. Please ensure you accept the terms and conditions when connecting.
Every car will have a maximum DC charging rate. Charging speeds can be impacted by many factors such as your cars charging capability, car charging limitations, as well as charging conditions and the DC charging curve (you can learn about the DC charging curve here - www.arnoldclark.com/electric-vehicles/resources.
Please note, our units will display a "Vehicle limits" icon, this means the vehicle is dictating the maximum charging speed.
Simply download our Arnold Clark app and sign-up, pre-book a charging slot at a location convenient for you, then start your charge through the app, plug in and charge.
Arnold Clark Charge is Arnold Clark's UK-wide ultra-rapid charging network.
Arnold Clark Charge is available for Arnold Clark app customers, simply download the Arnold Clark app and sign up to Charge.
We aim to have all of our charging sites accessible 24 hours a day, seven days a week, but in the meantime, you can check the charger opening times directly within the app.
Yes, if your van has CCS or ChAdeMO charging capability and is fully electric, you can charge your electric van with us.
Currently, only battery electric vehicles are eligible to use the network.
All of our branches have complimentary wifi, coffee, toilets and seating areas in-branch which users are welcome to use, some of our sites also serve food in our Cafe 1954s.
Yes, you can view your charging history via the app (on the My Charging dashboard).
Don't worry if you miss your session. If you can please cancel the session ahead of time.
Yes, you can check the status of future sites by visiting www.arnoldclark.com/charge.
If you still have questions or need more help, we’re here for you. Reach out to us and we’ll get back to you as soon as possible.
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